Refund Eligibility
We want you to be completely satisfied with your purchase from Shopyourstore. If you are not satisfied with your purchase, you may be eligible for a refund under the following conditions:
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will provide a replacement or issue a full refund, including any applicable shipping charges.
- Incorrect Items: If you receive an incorrect item that does not match your order, please contact us within 7 days of receiving the item. We will arrange for the correct item to be sent to you or issue a full refund, including any applicable shipping charges.
- Change of Mind: We understand that circumstances may change, and you may no longer want the item you purchased. In such cases, you may return the item within 7 days of receiving it for a refund, excluding shipping charges. Please note that returned items must be unused, in their original condition, and with the original packaging intact. Shipping charges on both sides would be deducted from the payment.
Return Process
To initiate a return and request a refund, please follow these steps:
- Contact our customer support team at sales@shopyourstore.com
- Pack the item securely in its original packaging and include any accessories, manuals, or other items that came with the product.
- Ship the item to the address provided by our customer support team. Please note that you will be responsible for the return shipping costs unless the return is due to a damaged, defective, or incorrect item.
Refund Processing
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 10 business days. Please note that it may take some time for the refund to be processed by your bank or credit card company.
Cancellation of order
Any order which is canceled before shipping will be refunded in full . whereas Cancellation after shipping would not be considered and the product will be shipped without customer approval.
Contact Us
If you have any questions or concerns about this Refund Policy or our return process, please contact us sales@shopyourstore.com